I want you to be happy.
Yes, returns happen. It’s OK! I aim for loved and used products, so if you are not satisfied with your purchase please follow the steps above to return the products you don’t want anymore.
Please note that I don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another color, just place a new online order after you follow the return procedure for your unwanted item.
1. ANNOUNCE
Please fill the form below, within 14 days of delivery*. No explanation needed, simply fill the form and give the order number and which product(s) you’re returning.
*Return emails received outside the above time frame are not to be accepted. After 14 days all sales will be final and products will not be eligible for return.
Please also note that custom items made to your specification cannot be returned or exchanged.
2. PREPARE
Original sales receipt must accompany your return. Repack the items in their original packaging in new, unaltered, and unused condition, together with all the branding elements, with all garment tags still attached.
NVRLG boxes and fabric bags are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to me in a suitable and undamaged state.
Products that have been worn, used, altered or damaged, or returned without all packaging may not be accepted for return and may be sent back.
3. SEND
Send the product(s), by courier, to the following address:
CSQUARED IDEAS
Freziei, 17
307160, Timis
Dumbravita
Please understand that I’m not responsible for any lost return package, so be sure to add tracking service when you send it.
4. REFUND
When I receive your product(s), once I inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish.
A time frame of 14 days should be calculated for the receipt of your returned products and the refund process. The refund time frame depends on the credit card used. Refunds will be issued to the original payment method. Please note that the refund will only be issued to the credit card used for the order.
Please note that shipping costs will not be refunded. I do not accept packages with return payment; return charges shall be your responsibility.
If the return is a result of my error (you received an incorrect or defective item), I will bear all transportation costs.
In case of exchange, I will send you the requested product as soon as I receive the package.
These return policies do not affect in any way your rights set forth by the applicable law.