I’d love to hear from you.
Hi, dear! First of all, have you visited my info pages? I know it’s boring to read so much text (it wasn’t fun writing them either, be it between us), but I may have already addressed your question and saved you some time with waiting! Please take a moment to review the Payment&Shipping and Exchanges&Returns sections first; if your answer is not there, feel free to write me an email with all the details.
How can I help you?
Customer Support Hours:
Monday-Friday 9am-5pm
General Customer Support: hi@nvrlg.com
Wondering about the status of your order?
Please track it here! As you know, I ship orders only once a week, on every Tuesday. If you are in a hurry, please contact me and we’ll find a way. Thank you for your patience!
I just want to let you know
All the NVRLG customer support is handled in house by one person (me, Cristina) who takes time to answer each email personally and thoughtfully. It might take me 3-5 business days to get back to you, but rest assured that I’m taking your emails very seriously and will respond shortly!